Product · AI Sales Rep
A sales rep that actually knows your catalog
Most of the traffic you pay for leaves without buying — not because the products are wrong, but because nobody was there to help choose. Kinect puts an AI sales rep on your store: grounded in your full catalog and policies, selling in your brand's voice, live the same day.
It's the flagship of the Kinect platform: every conversation teaches the same brain that powers your agent-ready storefront.
Grounded
It knows your catalog like your best employee
Every product, policy, and review, synced continuously. The rep answers from your data — sizing, materials, compatibility, shipping — not from the open internet. When it recommends something, it can say why.
Selling
It sells, it doesn't deflect
It asks one or two smart clarifying questions instead of returning a wall of results, explains why each recommendation fits, compares options honestly, and moves shoppers toward checkout — in your brand's voice, tuned with your team.
Accountable
It's measured like a hire, not a widget
Every store launches behind an A/B split against its own baseline. You see exactly which conversations and orders Kinect claims. If the rep doesn't earn its keep, the data says so.
The moments it wins
High-consideration products raise real questions. Every unanswered one is a bounce. These are the conversations the rep is built for.
“I need something for post-workout recovery that won't upset my stomach.”
The rep reads the constraint, not just the keywords — and narrows to products that actually fit it, with the reason attached.
“What's the difference between these two? Which one runs small?”
Hesitation on a product page is where sales die. The rep compares honestly, cites your size guidance, and resolves the doubt in the moment.
“It's a gift for my dad — he's into golf, budget's around $100.”
Gift buyers don't know your catalog taxonomy. The rep understands occasion, recipient, and budget, and surfaces things a good associate would.
What it does to the numbers
more revenue for brands with Kinect, across live stores, measured against their own baselines.
of shoppers who engage go on to purchase — multiples of a typical site average.
from kickoff to live, with the Kinect team doing the onboarding.
Engagement figures describe engaged-shopper cohorts on live Kinect stores; the revenue range is measured against each store's own baseline, not store-wide causal lift. The full methodology is on How we measure.
Same-day onboarding, done for you
We're hands-on partners, not a self-serve vendor. You ship a finished product, not a configuration project — here's what day one looks like.
- 01
Kickoff
A short call: your goals, your voice, what the rep must never say.
- 02
Ingestion
The Kinect team sets up the integration and ingests your catalog, policies, and knowledge base.
- 03
Voice tuning
We tune tone, terminology, and recommendation behavior to your brand.
- 04
Review
You test it against your own hard questions before a single shopper sees it.
- 05
Live — same day
The rep launches behind an A/B split. Weekly reviews tune it against real conversations from then on.
Built on your stack, not around it
Shopify native, headless ready via a hosted API and React SDK, and it plays well with Klaviyo, Gorgias, and Judge.me. The widget loads asynchronously and the heavy lifting happens in our hosted infrastructure — your storefront performance is non-negotiable.
Frequently asked questions
Does the sales rep handle customer support?
No — deliberately. Order, return, and status questions route to your existing helpdesk so the rep stays focused on selling. Mixing service and selling is how agents end up mediocre at both. Many Kinect brands run Gorgias for support alongside Kinect for discovery.
How does it stay accurate about our products?
The rep is grounded in your live catalog, policies, and knowledge base — every product, variant, and policy synced continuously — and the Kinect team reviews real conversations with you weekly. It answers from your data, not from the open internet.
How much control do we have over the voice?
The voice is tuned with your team during onboarding — tone, terminology, what to recommend and what never to say — and refined in weekly reviews against real conversations. It should sell the way your best salesperson talks, because it's trained on how your brand actually speaks.
Which brands is this built for?
$10–50M Shopify and Shopify Plus D2C brands with high-consideration catalogs — products people have real questions about: supplements, skincare, apparel with fit questions, home, technical and hobby gear. If shoppers need guidance a good salesperson would give, the rep has work to do.
See it working: customer case studies, or how it stacks up against Rep AI and Alhena.
Put a rep on your floor
Book a demo and we'll run the rep against your own catalog — your products, your policies, your hardest customer questions.